On occasion people buy the wrong item or on very rare occasions we deliver an item which is not what was ordered.

If you notify us within 7 days, goods can be returned provided that we authorise the return and provided they are in a saleable condition and unopened with no damage to the product outers.

You may request an authorisation to return goods by emailing sales@thephoneguys.co.nz, by calling our Customer Services Team on 03 982 7180, or you can download, print & fax a returns form.

Note: Form is in PDF Format
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You will need Adobe Acrobat Reader to view & print this form.

Returned goods will only be accepted if the return request is agreed to by The Phone Guys and each carton has the The Phone Guys generated Return Advice Number affixed.

If The Phone Guys agrees to accept the return of the goods, you will be faxed a Return Advice Number document. Please attach a copy of this document securely to the outside of each carton or parcel prior to giving it to a courier. The goods must be in a saleable condition and unopened with no damage to the product outers. Please do not write on the product outers or attach documents directly to them. Instead, please either wrap the items to make a parcel or pack them in a carton.

The goods must be couriered (at your risk) to the warehouse address indicated on the return authorisation. Return freight will be at The Phone Guys cost only when there has been an error on The Phone Guys part.

WARRANTY CLAIM
Sales of goods on The Phone Guys are subject to our Terms and Conditions of Trade. Amongst other things, this document covers the Consumer Guarantees Act.

You should keep your invoice as proof of purchase in case you wish to make a claim in the future. The only warranty offered by The Phone Guys is a manufacturer’s warranty unless otherwise specified. To make a warranty claim, please email sales@thephoneguys.co.nz or call the helpdesk from 8.30 a.m. to 5.00 p.m. except for weekends and public holidays on 03 982 7180.